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Mastering Salesforce CRM Administration

You're reading from   Mastering Salesforce CRM Administration An Advanced Administration Certification Handbook

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Product type Paperback
Published in Mar 2017
Publisher
ISBN-13 9781786463180
Length 412 pages
Edition 1st Edition
Concepts
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Author (1):
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Rakesh Gupta Rakesh Gupta
Author Profile Icon Rakesh Gupta
Rakesh Gupta
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Table of Contents (13) Chapters Close

Preface 1. A Deep Dive into the Salesforce Lightning Experience FREE CHAPTER 2. Security Settings in Salesforce 3. Territory Management 4. Extending Salesforce with Custom Objects and Applications 5. Getting More Value from Sales Cloud 6. Increasing Service Agent Productivity by Using Service Cloud 7. Optimizing Business Processes with Visual Workflow and Approval Processes 8. Automating Complex Business Processes 9. Analyzing Productivity with Reports and Dashboards 10. E-mail and Mobile Administration 11. Different Ways of Deploying an Application between Environments 12. Basics of Apex and Visualforce Page

Secure organization data using OWD


Organization-wide default is also known as OWD. This is the base-level sharing and setting of objects in any organization. By using this, you can secure your data so that other users can't access data to which they haven't been allowed access. The following diagram shows the basic record security in Salesforce. In this, OWD plays a key role:

It's a base-level object setting in the organization, and you can't restrict the access below this. We will now discuss OWD in Salesforce.

A business scenario: Alok Sinfal is the system administrator at Universal Containers. As per the business requirement, he wants to set the security setting for the lead object so that the user who has created or owns the lead records, as well as users that are higher in the role hierarchy, can access the records.

Before thinking about any solution, you have to think about the OWD because it is the base-level setting to restrict object-level access in Salesforce. To achieve this, the...

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