IT Service:
Interview questions
Processes
- Which key business activities or processes are the most important for the customer’s business?
This is to help understand the relationship between the business process and the IT service. The answer to this question will define high-impact incidents for this particular customer. These key business activities or processes must be aligned with business importance levels.
Process involvement: All ITSM processes
Option:
What key business activities or processes does the IT service support?
- List business processes and activities here
- Other business areas impacted
- Do your key business activities or processes have dependencies on any others?
Determine significant upstream or downstream effects of an outage. Are there impacts on other business groups?
- Prioritize the importance of each function and each dependency
Process involvement: All ITSM processes
- What are...
