Chapter 12: Managing Phone Numbers
This chapter will introduce the principles of enabling Microsoft Teams for Public Switched Telephone Network (PSTN) connectivity. You will learn how to choose a PSTN solution, how to order phone numbers, and how to acquire and manage Teams service numbers. These are toll or toll-free phone numbers for services such as audio conferencing, auto attendants, and call queues. We will show you how to configure your organization's emergency addresses in the Teams admin center, manage the phone numbers that have been assigned to users, and configure the available voice settings for your users in Microsoft Teams.
In this chapter, we're going to cover the following topics:
- Evaluating when to use Calling Plan versus Direct Routing
- Planning and configuring emergency calling policies
- Adding, changing, or removing an emergency address for your organization
- Provisioning and managing organizational phone numbers for users, services...
