Summary

I have a confession to make: I don’t follow every one of these five SMART habits. I take the ones that work for me and keep the others for times when I may need them. The most important insight to gain from this chapter is that you structure Outlook to work in a SMART way for you and take notice of the bottlenecks that are slowing you down. Do what is comfortable and beneficial to the way you work.

I always say in my classes, “You don’t know what you don’t know!” What does this mean? To me, it means if you are going through life not learning, not trying to improve, and not moving forward, you will not know what you are missing.

If you have been using Outlook only to read and respond to the emails that you receive daily and nothing else, you are missing out on a great productivity tool. I hope you have learned and will implement many of the SMART techniques that have been demonstrated in this book, and that within a short period, you...