Configuring the CloudFormation Template

AWS provides a CloudFormation template that deploys the solution for you. Unfortunately, most of the solutions from AWS are designed to stand by themselves. They don't interoperate when you have more than one deployed. We are in this situation at this point because we have already deployed the voicemail solution. The voicemail and the analytics solutions overlap each other regarding this deployment. Connect can only support one Kinesis stream, and each solution deploys its own.

To resolve this conflict, we will need to modify the template used to deploy the analytics solution. We need to adjust the template to piggyback off of the existing Kinesis stream that was deployed. To get started, download the template from https://s3.amazonaws.com/lfcarocomdemo/glueconnect/glueconnectKinesis.yaml and open it in your favorite editor.

The first item that we want to change is the parameter at the beginning of the file. The original template uses...