DevOps in the team environment

Viktor Farcic: I often see the same thing happening, with people saying, "This is my job, but that's not my job." With that being said, how do you prevent this type of thinking if different managers are giving different teams different objectives, especially ones that are not necessarily in line with the global vision because everybody thinks only, as you said, of their part of the puzzle?

Jeff Sussna: The way that I coach teams to do it is by getting them to think of each other as the customers, in the same way that the company thinks about people who pay the money to their customers. The network team has customers, and it's really funny because in DevOps, we engage in this little bit of magical thinking where we're all thinking, "Well, one key component of DevOps is the cloud." The cloud solves a bunch of problems, and I agree with that, but if you think about an AWS, Azure, or Google Cloud Platform, it's the ultimate...