Summary

Throughout this chapter, we looked at how the current chatbot offering was born, how it evolved through time to where it is now, as well as some of the good and bad uses of this technology. We continued our journey to the present day, looking at the importance of leveraging chatbots in the current business landscape and the value differentiator between Power Virtual Agents and Power Virtual Agents for Teams.

After we looked at the various providers of similar chatbot solutions, we narrowed our focus to Microsoft. Power Virtual Agents, being an integral part of the Power Platform offering, provides distinct advantages for various organizations and business scenarios. We looked at the different approaches to the creation of chatbots, based on the target audience. We now should have a clear picture of the difference between creating public chatbots aimed at customers and the larger audience and chatbots for internal organization users.

While we had a quick look at the licensing options and limitations, in the next chapter we will delve deeper into licensing concepts and look at some of the important aspects to consider when choosing your licensing model.