Is this working properly?
Even though we have successfully deployed our product and ensured that it aligns with our security goals, it is important to note that any issues affecting our users may not be immediately apparent to us. To ensure that our issue resolution efforts are effective, it is crucial to establish processes that create a feedback loop. This feedback loop should consider various factors, such as daily business operations, the impact on users, and the security needs of the organization. By striking the right balance, these processes can guarantee an effective approach to issue resolution.
To effectively manage this process, continuous monitoring and evaluation are necessary, taking into consideration the frequency and impact of the issues that arise. Feedback from our users is crucial in understanding how our changes affect them, and we rely on tools such as our help desk ticket system to gain insights into the issues our customers encounter. Thoroughly analyzing...
