Chapter 15 – Troubleshooting Audio, Video, and Client Issues

1. D. All of these

Explanation: If a user's presence isn't showing as expected, verify the user's machine is not in sleep mode or idle, the user is signed in to Teams on the machine, and their client is the most current version of Teams.

Reference: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-im-presence/presence-not-show-actual-status

2. A. https://cqd.teams.microsoft.com and D. https://admin.teams.microsoft.com

Explanation: Both URLs can be used to navigate to the Call Analytics dashboard.

Reference: https://docs.microsoft.com/en-us/microsoftteams/turning-on-and-using-call-quality-dashboard#:~:text=Open%20the%20Microsoft%20Call%20Quality,and%20select%20Call%20Quality%20Dashboard

3. A. True

Explanation: Teams call and meeting quality may be monitored on a per-user basis from the Microsoft Teams admin center.

Reference: https://docs.microsoft...