Defining automation opportunities

Automation offers the potential to lower operational costs while limiting human error and improving response times. However, not everything can be automated, and many organizations lack the processes necessary to identify automation opportunities. Too often, teams focus on solving large, complex problems rather than automating the mundane, repetitive tasks that are not only easier to automate, but also the most taxing on skilled resources. Human beings are very good at understanding context and behaviors. We are not good at consistently performing repetitive tasks with minimal errors and maximum efficiency. Machines are very good at recognizing patterns and performing repetitive tasks with minimal errors. Not everything a human being does is easily automated, but there are tasks that machines are better at than humans. These are ideal automation opportunities. The challenge with automation is finding the right problems to solve with the technology...