Process integration
For each process in the best practice frameworks, you will have both primary and secondary relationships and interactions with other processes. Since every process has a relationship with every other process, this section will only cover the primary relationships to key processes. Let’s describe each process, along with the key interactions that request management has with them.
Service catalog management
Service catalog management is a key source of information about the service requests that can be logged against a service. The service catalog provides key information about the targets to fulfill the request, what requests are requestable, and any authorizations required.
Incident management
Incident management may ask for a service request to be initiated through request management. In some organizations, service requests are handled through the incident management process. Although this is doable, it is not recommended since incidents represent...
