Documenting the organization’s architecture and detailed business processes

The output from the activities in the enterprise architecture assessment section in this chapter provides a baseline understanding of the systems in place at an organization. You can then extend this understanding into architectural diagrams and documentation that will facilitate the upcoming design process.

The answers to the following questions will help you to gain an understanding of systems architecture within an organization.

1. What systems or services do you currently use to do the following?
   1. Manage customer data
   2. Manage staff members and their access to systems
   3. Send and receive emails
   4. Message and collaborate between staff, vendors, and other third parties
2. Where are these systems or services hosted?
3. How do staff members access these systems or services?
4. What systems or services do your customers use to interact with your organization?
5. What systems do partners and third-party...