Create and manage call queues

Before we create a call queue or auto attendant, some steps need to be performed in advance to make the process simpler. Let's look at those steps first.

Prepare for call queues and auto attendants

Before you can use call queues and auto attendants, you must first follow these steps:

1. You must have purchased or transferred the phone numbers to be used with each.
2. You'll then need a resource account created in Azure AD for each of the lines (both queues and auto attendants). A resource account can be assigned more than one service number if needed.
3. Each resource account for call queues and auto attendants must be assigned a Phone System – Virtual User license, and each user who will receive calls from a call queue must have a calling plan.
4. Next, you'll specify the holidays (Microsoft Teams admin center | Voice | Holidays) your auto attendants should be aware of for off-hour call handling.
5. You may choose...