Summary

In this chapter, we implemented some real-life use cases and looked at techniques to perform troubleshooting using chatbot. The use cases gave us insight into performing intelligent remediation as well as performing audits at scale, which are key challenges in the current environment. Additionally, readers got familiar with performing chat-based troubleshooting, which means an engineer doesn't need to be physically present to find or fix issues. A chat-based approach ensures anyone can identify and remediate issues from anywhere.