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Mastering Microsoft Dynamics 365 Customer Engagement

You're reading from   Mastering Microsoft Dynamics 365 Customer Engagement An advanced guide to developing and customizing CRM solutions to improve your business applications

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Product type Paperback
Published in Feb 2019
Publisher Packt
ISBN-13 9781788990226
Length 572 pages
Edition 2nd Edition
Languages
Concepts
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Author (1):
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Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
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Toc

Table of Contents (21) Chapters Close

Preface 1. Section 1: Introduction to Sales, Service, and Marketing Modules with a Unified User Interface FREE CHAPTER
2. Working with Sales 3. Working with Service 4. Working with Marketing 5. Understanding the New Unified User Interface 6. Section 2: Understanding Customization and App Design
7. Designing Unified Interface Apps 8. Customization Enhancements in Dynamics 365 9. Business Process Flows and Rules in Dynamics 365 10. Section 3: Development Enhancements and Code Improvements in Dynamics 365
11. Client-Side Scripting 12. Plugin Development with Dynamics 365 13. Working with the XRM Framework 14. Mobile Enhancements in Dynamics 365 15. Virtual Entities in Dynamics 365 16. Section 4: Learning about the Portal, Configuration, and Security Enhancements in Dynamics 365
17. Working with Dynamics 365 Portals 18. Configuration Enhancements in Dynamics 365 19. Analytics with Dynamics 365 (Word and Excel Templates) 20. Other Books You May Enjoy

Microsoft Dynamics 365 web API

This section outlines the new web API introduced in Microsoft Dynamics 365. Prior to Microsoft Dynamics 365, the following were the different services provided by Dynamics CRM for executing different operations:

  • Organization service: This service has been available since Microsoft Dynamics CRM 2011 and is mainly used for server-side operations. Due to this, the service is tightly coupled with the tools and assemblies provided in the .NET framework. It uses WCF to SOAP endpoints. The request and response have a SOAP format and can return a maximum of 5,000 records in one request.
  • Organization data service: This service has been available since Microsoft Dynamics CRM 2011 and is mainly used for client-side operations. It supports the JSON format for requests and responses and, thus, can easily be handled in client-side scripting. It uses REST endpoints...
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