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The Salesforce Business Analyst Handbook

You're reading from   The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

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Product type Paperback
Published in Nov 2022
Publisher Packt
ISBN-13 9781801813426
Length 232 pages
Edition 1st Edition
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Author (1):
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Srini Munagavalasa Srini Munagavalasa
Author Profile Icon Srini Munagavalasa
Srini Munagavalasa
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Toc

Table of Contents (21) Chapters Close

Preface 1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog
2. Chapter 1: Identifying Requirements FREE CHAPTER 3. Chapter 2: Elicitation and Document Requirements 4. Chapter 3: Prioritizing Requirements 5. Chapter 4: Process Flows – “As-Is” versus “To-Be” 6. Chapter 5: Business Requirements Document 7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots
8. Chapter 6: Solution Design and Functional Document 9. Chapter 7: Demonstrate Functionality Using Prototypes 10. Chapter 8: Exploring Conference Room Pilots 11. Chapter 9: Technical and Quality Testing 12. Chapter 10: Requirements Traceability Matrix 13. Part 3: End User Testing, Communication, Training, and Support
14. Chapter 11: User Acceptance Testing 15. Chapter 12: Communication and Knowledge Management 16. Chapter 13: End User Training 17. Chapter 14: Post Go-Live Support / User Forums 18. Assessments 19. Index 20. Other Books You May Enjoy

Practical tips for success

Let us look at some practical tips around communication and knowledge management to help your end user get ready for the next phase.

Here are some of the practical tips that can help you in your project implementations:

  • Communicating clearly and regularly helps foster effective messaging. It provides status updates and honest assessments build confidence and trustworthiness.
  • Tailor your communication with empathy, understanding, and perspective so that the recipient gets the intended communication.
  • Simple, clear, crisp communication ensures that the audience gets the intended message by minimizing uncertainty, misunderstanding, and ambiguity.
  • Communication enables and facilitates change. Change has to be articulated.
  • Welcome feedback, address concerns, and make changes to communication.
  • Information should reach those in need.
  • Pick appropriate channels of communication, scope, frequency, and methods that work better for your...
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