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Expert Microsoft Teams Solutions

You're reading from   Expert Microsoft Teams Solutions A guide to Teams architecture and integration for advanced end users and administrators

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Product type Paperback
Published in Apr 2022
Publisher Packt
ISBN-13 9781801075558
Length 628 pages
Edition 1st Edition
Tools
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Authors (4):
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Aaron Guilmette Aaron Guilmette
Author Profile Icon Aaron Guilmette
Aaron Guilmette
LinkedIn
Aaron Guilmette is a Principal Architect at Planet Technologies, an award-winning Microsoft Partner focused on the Public Sector. As an author of over a dozen IT books, he specializes in identity, messaging, and automation technologies. Previous to Planet Technologies, Aaron was a Senior Program Manager for Microsoft focusing on Microsoft 365 Customer Experience. When he's not writing books or tools for his customers, Aaron can be found tinkering on cars.
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Grant Oliasani Grant Oliasani
Author Profile Icon Grant Oliasani
Grant Oliasani
Grant Oliasani is a senior customer success manager at Microsoft, helping customers realize the value in Microsoft Teams and Power Platform. Grant currently resides in Tennessee with his wife.
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See other products by Grant Oliasani
Yura Lee Yura Lee
Author Profile Icon Yura Lee
Yura Lee
Yura Lee is a security program manager at Microsoft, focusing on Microsoft Defender for Cloud. She has years of experience as a Microsoft 365 and Azure consultant and technical specialist in the field.
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See other products by Yura Lee
Angel Aviles Angel Aviles
Author Profile Icon Angel Aviles
Angel Aviles
LinkedIn
Angel Aviles is a seasoned unified communications and telecommunications engineer with over 20 years of experience in the field. He is passionate about bleeding-edge technology and integrating voice, video, and collaboration systems. He has worked for Microsoft for over 7 years as an Office 365 deployment consultant and voice technology specialist and is currently a Modern Communications Customer Success Manager.
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Toc

Table of Contents (27) Chapters Close

Preface 1. Part 1: Collaboration and Apps
2. Chapter 1: Taking a Tour of Microsoft Teams FREE CHAPTER 3. Chapter 2: Approvals 4. Chapter 3: Task Management in Teams 5. Chapter 4: Bookings in Teams 6. Part 2: Meetings
7. Chapter 5: Conducting Teams Meetings 8. Chapter 6: Microsoft Teams Rooms 9. Chapter 7: Live Events 10. Part 3: Bots and Development
11. Chapter 8: Power Apps in Teams 12. Chapter 9: Workflow Integration 13. Chapter 10: Power Virtual Agents in Teams 14. Part 4: Voice
15. Chapter 11: Planning for Teams Phone 16. Chapter 12: Deploying Teams Phone 17. Chapter 13: Configuring Advanced Teams Phone Features 18. Chapter 14: Teams Devices 19. Part 5: Administration
20. Chapter 15: Planning and Adoption 21. Chapter 16: Governance 22. Chapter 17: Integration with Exchange Server 23. Chapter 18: Security and Data Protection 24. Chapter 19: Reporting in Teams 25. Other Books You May Enjoy Appendix A: Direct Routing and Operator Connect

Summary

As we have seen, the Power Virtual Agents app in Teams allows you to create, configure, test, and publish chatbots, all without ever leaving Microsoft Teams. You can build simple FAQ-style bots or integrate them with Power Automate for more advanced action-taking. Lastly, we explored some of the analytics power that comes with Power Virtual Agents in Teams.

In the next chapter, we will switch gears and look at the telephony capabilities in Teams.

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Authors (4)

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Profile icon Aaron Guilmette
Aaron Guilmette
LinkedIn icon Github icon
Aaron Guilmette is a Principal Architect at Planet Technologies, an award-winning Microsoft Partner focused on the Public Sector. As an author of over a dozen IT books, he specializes in identity, messaging, and automation technologies. Previous to Planet Technologies, Aaron was a Senior Program Manager for Microsoft focusing on Microsoft 365 Customer Experience. When he's not writing books or tools for his customers, Aaron can be found tinkering on cars.
Read more
See other products by Aaron Guilmette
Profile icon Oliasani
Oliasani
Grant Oliasani is a senior customer success manager at Microsoft, helping customers realize the value in Microsoft Teams and Power Platform. Grant currently resides in Tennessee with his wife.
Read more
See other products by Oliasani
Profile icon Angel Aviles
Angel Aviles
LinkedIn icon
Angel Aviles is a seasoned unified communications and telecommunications engineer with over 20 years of experience in the field. He is passionate about bleeding-edge technology and integrating voice, video, and collaboration systems. He has worked for Microsoft for over 7 years as an Office 365 deployment consultant and voice technology specialist and is currently a Modern Communications Customer Success Manager.
Read more
See other products by Angel Aviles
Profile icon Yura Lee
Yura Lee
LinkedIn icon
Yura Lee is a security program manager at Microsoft, focusing on cloud data security for her customers. She has years of experience as a Microsoft 365 and Azure consultant and technical specialist in the field. Yura lives in New Jersey with her husband.
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See other products by Yura Lee
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