Building SLAs/SLIs/SLOs with SRE principles

To ensure that cloud infrastructure meets the needs of its users and stakeholders, it is important to establish clear SLAs, SLIs, and SLOs that align with business goals. Additionally, it is important to utilize SRE principles to manage the service and maintain its reliability. This section will provide an overview of the concepts behind SLAs, SLIs, SLOs, and SRE, and how they can be integrated into the design and development of cloud infrastructure. By following these principles, organizations can improve the reliability and availability of their cloud services, and ensure that they are meeting the needs of their users and stakeholders.

What are SLAs, SLIs, and SLOs?

SLAs, SLIs, and SLOs are critical concepts in modern IT service management. SLAs are agreements between service providers and their customers that define the level of service that will be provided, including availability, response times, and other metrics. SLIs are metrics...