Key concepts in communications management
The goal of planning for communications management in your projects is to ensure that we get the right information to the right people, at the right time, in the right format, and with the right impact. How we go about doing that can be either in the written form or the spoken form, either formally or informally using our tone of voice and facial expressions, via our body language through a variety of different media, and quite simply, in our choice of words.
The dimensions of communication can be effective or ineffective; our goal is to communicate as effectively as humanly possible, especially between diverse stakeholders. As a project manager, there are multiple dimensions and directions you will need to communicate.
Communication dimensions include, but are not limited to, the following:
- Internal
- External
- Formal
- Informal
- Hierarchical focus
- Official
- Unofficial
- Written and oral
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