Chapter 3: Software Troubleshooting
3.1 Given a scenario, troubleshoot common Windows OS problems
- Answer: A
Explanation: Outdated device drivers are a common cause of BSOD errors in Windows. When drivers are not up to date, they can conflict with the OS, leading to system instability and crashes.
Incorrect: Options B, C, and D can also cause system issues, but outdated device drivers are specifically known to trigger BSOD errors more frequently.
- Answer: C
Explanation: Faulty RAM can cause BSOD errors, and the most effective solution is to replace the faulty RAM modules.
Incorrect: Cleaning the computer’s cooling fans (option A) may prevent overheating issues but will not directly address RAM-related errors. Updating the anti-virus software (option B) is unrelated to RAM errors. Re-installing the operating system (option D) is a more extensive troubleshooting step and is usually not required for resolving RAM-related BSOD errors.
- Answer...