Summary

In this chapter, we covered an overview of Microsoft Cognitive Services and how to use Text Analytics API for suggesting knowledge articles, similar cases, and documents in Dynamics 365.

In Chapter 11, Train the Users Through Learning Path, we will look at the Learning Path authoring, which allows us to create our own custom Help experience for our Dynamics 365 users. Through this new feature, we can reduce training time and costs and make users more productive using Dynamics 365.