Create and manage call park, calling, and caller ID policies

In this section, we'll take a close look at call park, calling, and caller ID policies in the Microsoft Teams admin center under the Voice node.

With all of these policies, there are PowerShell options. Each is prefixed with New- (create), Set- (modify), or Grant- (assign to users/groups). Even if not all three are explicitly mentioned in the following subsections, just remember that each type has these three cmdlets.

Let's start with reviewing call park policies.

Call park policies

Call park enables users to place calls on hold and transfer them to other users. As with other Teams policies, only one call park policy can be applied to a single user.

Call park policies can be configured with the following settings:

Table 13.1 – Call park policy configuration settings

Note

Call park and retrieve is only available if your tenant is in Teams Only deployment mode. You...