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Hearing the Voice of the Customer

You're reading from   Hearing the Voice of the Customer Boost your business revenue by interpreting the customer's voice

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Product type Paperback
Published in Jan 2018
Publisher
ISBN-13 9781634623315
Length 153 pages
Edition 1st Edition
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Author (1):
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Bill Inmon Bill Inmon
Author Profile Icon Bill Inmon
Bill Inmon
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Table of Contents (15) Chapters Close

1. Introduction
2. 1: Value FREE CHAPTER 3. 2: Source 4. 3: Technology 5. 4: Taxonomies 6. 5: Text 7. 6: Visualization 8. 7: Restaurants 9. 8: Call Centers 10. 9: Airlines 11. 10: Surveys 12. 11: Strategy 13. 12: Infrastructure 14. 13: Combinations 15. Index

Different kinds of visualization

The visualization that is done is entirely dependent on the data being visualized and the technology used to do the visualization. Fig 12.3 depicts some of the kinds of visualization that can be done.

Perhaps the most common form of visualization is the Pareto chart, also known as the bar chart. The bar chart depicts one or more values over time. Each bar represents a set of values as of a moment in time.

Another way to visualize data is by continuous value over time. This form of visualization is the same as the bar chart except that the data values are represented continuously.

In geographic distribution, different data values are represented by their location. The location can be global, the USA, Texas, or Dallas. There are many geographical distributions that can be used.

A pie chart shows the distribution of values except in the form of a pie. The pie chart is effective when there are not too many values to be represented.

The...

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