Summary

Now that we have covered the benefits of Connect, you have hopefully created some strong stories as to how your company can use these benefits to its advantage. The customer experience benefits should give you some great "why" stories to communicate with other business units. The hard and soft cost savings will give you a great financial story to show. Finally, all of these things are possible by utilizing AWS services to create application interfaces. You may have some additional effort to complete the costing analysis and estimates. However, you should be well on your way to crafting the initial parts of your implementation plan.

The next part of the planning process involves gathering the business requirements from your stakeholders. You will not be able to judge the project scope, or how much the finished implementation will cost, unless you know what the business is trying to achieve. In the next chapter, we are going to cover how to extract this information, and how views will need to change to adapt to Connect's capabilities.