Self-service Password Reset
The SSPR feature allows businesses to give users the ability to reset their own passwords without any interaction with the service desk. This could massively reduce the number of support tickets in your organization as most users can recover themselves.
When a user enters their password too many times incorrectly, the account will go into a locked state. But with the SSPR service, the end user can still change the password, and here, they will be prompted for MFA during that process.
Before users can unlock their account or reset a password, they must register their contact information.
SSPR requires an Entra ID Premium P1 license, which comes with Microsoft 365 E3 or higher. Follow these steps to enable SSPR:
- You must go to the Microsoft Entra admin center (https://entra.microsoft.com) to activate the feature.
- In the Protection section, you will find Password reset.
Figure 13.30: Self service password...
