Creating a guide to help users grant login access to you
There are many occasions when it is useful for you to log in as one of the users in your organization. This could be, say, to check data access from their role or profile or to check reports or dashboards and so on.
If the Administrators Can Log in as Any User feature is disabled, rather than instructing individuals one-by-one, on how to grant you login access you can save time for both yourself and the users in your organization by preparing a how-to guide to help users grant login access to you. The following is a sample how-to guide that lists the steps that they need to take to make the required setting and is shown in the following screenshot:
When the Administrators Can Log in as Any User feature is enabled, users will no longer have the option to grant login access to administrators, but they can still grant login access to Salesforce.com support.
Where additional apps have been installed, the list of entities that users can...
