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The Salesforce Business Analyst Handbook

You're reading from   The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

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Product type Paperback
Published in Nov 2022
Publisher Packt
ISBN-13 9781801813426
Length 232 pages
Edition 1st Edition
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Author (1):
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Srini Munagavalasa Srini Munagavalasa
Author Profile Icon Srini Munagavalasa
Srini Munagavalasa
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Table of Contents (21) Chapters Close

Preface 1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog
2. Chapter 1: Identifying Requirements FREE CHAPTER 3. Chapter 2: Elicitation and Document Requirements 4. Chapter 3: Prioritizing Requirements 5. Chapter 4: Process Flows – “As-Is” versus “To-Be” 6. Chapter 5: Business Requirements Document 7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots
8. Chapter 6: Solution Design and Functional Document 9. Chapter 7: Demonstrate Functionality Using Prototypes 10. Chapter 8: Exploring Conference Room Pilots 11. Chapter 9: Technical and Quality Testing 12. Chapter 10: Requirements Traceability Matrix 13. Part 3: End User Testing, Communication, Training, and Support
14. Chapter 11: User Acceptance Testing 15. Chapter 12: Communication and Knowledge Management 16. Chapter 13: End User Training 17. Chapter 14: Post Go-Live Support / User Forums 18. Assessments 19. Index 20. Other Books You May Enjoy

Benefits of an RTM

Some of the benefits of an effective, well-designed, and well-managed traceability matrix include helping us identify missed test coverage and hence potential issues that can be addressed prior to releasing the solution to the end user. Here’s a detailed list:

  • Traceability to the best possible extent to ensure all important requirements are not missed after production deployment.
  • Traceability helps the team with auditing from requirements to the final solution and ensures transparency.
  • An RTM is a very helpful artifact to meet compliance needs, especially with financial, healthcare, and other industries.
  • Establishes trust with stakeholders, SMEs, and other team members as we will be able to prove our traceability, that the project work progressed as planned, and correct products were delivered.
  • In case of change requests that crop up during various phases in projects, this helps the project team and CAB approvers evaluate the impact...
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