Understanding commitment or support

In any major endeavor, commitment and support are key elements. How do we determine whether to be committed or simply supportive of the endeavor? It is important to define what these terms mean in the context of service management. Commitment is the characteristic of leadership and organization that executes their day-to-day activities even when it is uncomfortable or difficult to do so. Commitment is about doing the right thing the right way when the pressure is on. Support is a characteristic of leadership and organization that suggests do as I say. It is that characteristic that indicates leadership supports you when things are going well and the actions taken deliver consistent results for your stakeholders. However, support can sometimes be limited when the pressure is on to get something done and the right way is not necessarily the easiest or most expeditious way.

There are a variety of examples that show the difference between commitment...