Understanding smart values

Smart values allow you to access and manipulate almost all issue data in the context of an automation rule. In addition to allowing you to access the issue data, smart values also provide advanced functionality in the form of functions that allow you to perform complex operations on the issue data.

In this section, we'll explore what smart values are available to you and how to recognize and use them in rules. We will also introduce you to smart value functions and explain how you can create your own smart values for use in your rules.

Let's begin by taking a look at where we can find smart values and how to use them.

Finding and using smart values

Smart values are generally set in the rule context by the trigger that initiated execution of the rule. In addition, certain actions, such as the Send web request action, can also introduce smart values into the rule context.

Each of the smart values made available by these triggers are...