Reliability solutions

Reliability solutions include software platforms, configurations, integrations, automation, practices, and procedures. They provide insights, debugging tools, and timely information to engineering teams. Depending on your organization, you may already have access to a wealth of resources to increase reliability, or you may need to chart your own path.

Numerous volumes could be written on approaches and options for instrumenting systems, so here we will give an overview of the concepts for engineering managers to be aware of. These include service objectives, documentation, monitoring, alerting, and service interruption procedures.

Service objectives

If your company operates in a business-to-business context or provides SaaS, you may have specific service-level agreements (SLAs) and service-level objectives (SLOs). SLAs are contracts with customers that outline the performance expectations of a system. SLOs are the specific target ranges of different performance...