Purpose and objectives
Service catalog management is the process responsible for maintaining a single source of information concerning all operational services and those services that are being prepared for operations. It is the single safe source of all information related to services being offered to customers, provides access to potential customers about the operational services, and identifies how to initiate requests for those services.
Service catalog management is responsible for ensuring that appropriate stakeholders have access to information on all operational services offered by a service provider. It also documents what the customer can expect from the service, which requests are available, and how to initiate the request(s).
A service is something a customer or stakeholder needs in order to facilitate the production of one or more outcomes. The service catalog is the resource customers use to identify which services are provided by the service provider and how the...
