Governance addresses things needed to implement change. Typically, this process will start with a series of questions that determine outcomes, responsibilities, and process. The desired outcome is always first. Without knowing the desired outcomes, it is impossible to determine who is involved and what is needed to get there.
Three questions to help start the IT governance process are shown in the following diagram:
Organizational leadership and management must articulate desired outcomes, who is accountable and responsible for these outcomes, escalation criteria and triggers to progress, the process for progression, and what metrics and counter metrics to be used. The delivery of desired outcomes must be continually monitored and evaluated for direction toward desired outcomes, adoption levels...
