Chapter 12: Introducing the Leading VSM Tool Vendors

1. False. VSM as a discipline has been around for decades and is used to improve all organizational value stream flows.
2. True. VSM applies the principles of Lean production to make continuous improvements across all organizational value streams.
3. Defects, Inventory, Motion, Overprocessing, Overproduction, Transportation, and Waiting.
4. Thomas Davenport (Process Innovation: Reengineering Work Through Information Technology) and James Martin (The Great Transition).
5. Both Martin and Davenport evaluated process reengineering and process improvement initiatives from the lens of making value-based or value-delivery improvements, and with IT as a critical enabler to installing business process innovations.
6. Artificial Intelligence (AI) and Machine Learning (ML) help teams look inside organizational silos and aggregate data to form a holistic view of information, conduct analysis, and gain insights across sales, marketing...