Introduction
In previous chapters, we have focused on the JIRA platform from Atlassian, which is primarily used for issue-tracking purposes. We covered topics such as customizing projects through screens and fields, and integrating JIRA with other third party services.
In this chapter, we will look at another closely related JIRA product called JIRA Service Desk, which lets you run a powerful support system, either alongside of your engineering projects, or independently as an all-purpose support solution.
