Accelerators for service management

There are some key factors to consider when initiating a service management capability and making it happen quickly; generating results that matter is very important. Some techniques can help accelerate the achievement of benefits, including, but certainly not limited to, Lean, Agile, and DevOps. In this section, you will get some exposure on what these techniques do to help move your service management efforts forward.

In our experience, one of the most important factors to consider when initiating or improving your service management capability is understanding your current state and what can be leveraged to make improvements. What is it that you are doing today that works well? How can you make incremental improvements to the things you are already doing to generate benefits? If you can identify some quick wins, this will help you achieve improvements that show value and benefit for the service management effort and generate momentum for making...