Personas

There are certain personas that are closely involved and interested in the monitoring and observability of IT solutions. They are site reliability engineers (SREs), IT administrators, and NetOps and DevOps teams. Since edge solutions often use AI models to analyze data, we think AI and data scientists are the other personas that should keep an eye on those dashboards.

As a solution architect, one ought to take a holistic view and ensure that the monitoring dashboards are (a) customizable and (b) accessible to every team in the enterprise that has a stake in the solution. Based on our experience, in Table 8.2, we list some of the tasks that each of the personas would be responsible for. The business user persona is also listed because, ultimately, this is the persona benefitting from these monitoring and observability efforts. Enterprises may have additional roles or decide to combine a couple of them:

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Persona