Detecting call quality issues with Power BI
In Microsoft's own words, "Power BI is a collection of software services, apps, and connectors that work together to turn your unrelated sources of data into coherent, visually immersive, and interactive insights. Your data may be an Excel spreadsheet, or a collection of cloud-based and on-premises hybrid data warehouses."
In addition to using the Call Quality Dashboard, it is also possible to analyze call quality data using some customizable templates with Microsoft Power BI.
To do this, we will need to complete the following steps:
- Download the Call Quality Dashboard Power BI query templates from Microsoft at https://www.microsoft.com/en-us/download/details.aspx?id=102291 and unzip the files. If you already have Power BI Desktop installed, save the files to the folder called
[Documents]\Power BI Desktop\Custom Connectors
. If you do not yet have Power BI Desktop installed, it is recommended to install it at...