BRM policies

Appropriate governance is a key aspect of success for any initiative or practice and applies significantly to a formal service management capability. Governance is inclusive of management, measurement, and assurance, as there has to be some way of knowing where we are on the journey, whatever that journey is. In the case of BRM, the importance of related policies as a means of providing direction and control, is as critical to the success as having a formal service management practice in place, as mentioned earlier. For instance, it is long known that accountability without authority limits the chance for long-term success. Given that the BRM role is intended to operate at a strategic (preferred) and tactical level, how and where should a BRM be positioned on an organization chart? Policies should be in place to speak to that. Policies are considered to be rules of engagement, describing boundaries being applied to the process to ensure appropriate controls are in place...