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Extending Dynamics 365 Customer Engagement Apps with Low Code

You're reading from   Extending Dynamics 365 Customer Engagement Apps with Low Code Create tailor-made Dynamics 365 CE apps using the powerful low-code capabilities of Power Platform

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Product type Paperback
Published in Jan 2023
Publisher Packt
ISBN-13 9781803232317
Length 342 pages
Edition 1st Edition
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Author (1):
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Nicolás Fernández Nicolás Fernández
Author Profile Icon Nicolás Fernández
Nicolás Fernández
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Nicolás Andrés Fernández started his career in the Dynamics 365 CE and Power Platform industry in 2014. In 2018, he started to actively participate in the Dynamics 365 and Power Platform technical community, something he continues to do to date. In 2020, he was awarded the title of Most Valuable Professional by Microsoft for the first time. Nicolás is currently a solutions director at HCLTech, in charge of the Dynamics 365 CE and Power Platform pre-sales team in the EMEA and APAC regions. Nicolás also leads a number of community initiatives within Power 365 Initiatives.
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Table of Contents (21) Chapters Close

Preface 1. Part 1: Introduction of No-Code/Low-Code for Dynamics 365 Customer Engagement
2. Chapter 1: Dynamics 365 Customer Engagement and No-Code/Low-Code FREE CHAPTER 3. Chapter 2: Extending Dynamics 365 Customer Engagement with a No-Code/Low-Code Approach 4. Part 2: Extending Dynamics 365 Customer Engagement Applications
5. Chapter 3: Extending Dynamics 365 Customer Engagement Native Applications 6. Chapter 4: Building Applications with Dynamics 365 Customer Engagement 7. Chapter 5: Dynamics 365 Customer Engagement with Custom Embedded Applications 8. Chapter 6: Extending Your Apps with AI and Mixed Reality 9. Part 3: Building Custom Processes for Dynamics 365 Customer Engagement Applications
10. Chapter 7: Automations in Dynamics 365 Customer Engagement Apps 11. Chapter 8: Working with Data 12. Chapter 9: Integrating Artificial Intelligence into Processes 13. Part 4: No-Code/Low-Code Bots for Dynamics 365 Customer Engagement
14. Chapter 10: Customer-Facing Bots 15. Chapter 11: Enabling Bots to Users 16. Part 5: Working with Advanced Dashboards and Reports with Dynamics 365 Customer Engagement
17. Chapter 12: Reporting Dashboards with Dynamics 365 Customer Engagement Data 18. Chapter 13: Embedded Dashboards and Reports in Dynamics 365 Customer Engagement 19. Index 20. Other Books You May Enjoy

Questions and answers

  1. Why should we use macros?

Answer: Macros allow organizations to increase agent experience and customer satisfaction and reduce the handling time for cases and conversations.

  1. Which license do I need to access the Assistant Studio?

Answer: The Assistant Studio is part of the Dynamics 365 Sales Insights application. Organizations have the right to use this application if they have Dynamics 365 Sales Premium or Dynamics 365 Sales Insights licenses.

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Authors (2)

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Profile icon Nicolás Fernández
Nicolás Fernández
LinkedIn icon Github icon
Nicolás Andrés Fernández started his career in the Dynamics 365 CE and Power Platform industry in 2014. In 2018, he started to actively participate in the Dynamics 365 and Power Platform technical community, something he continues to do to date. In 2020, he was awarded the title of Most Valuable Professional by Microsoft for the first time. Nicolás is currently a solutions director at HCLTech, in charge of the Dynamics 365 CE and Power Platform pre-sales team in the EMEA and APAC regions. Nicolás also leads a number of community initiatives within Power 365 Initiatives.
Read more
See other products by Nicolás Fernández
Profile icon Nicolás Andrés Fernández
Nicolás Andrés Fernández
LinkedIn icon
Nicolás Andrés Fernández started his career in the Dynamics 365 CE and Power Platform industry in 2014. In 2018, he started to actively participate in the Dynamics 365 and Power Platform technical community, something he continues to do to date. In 2020, he was awarded the title of Most Valuable Professional by Microsoft for the first time. Nicolás is currently a solutions director at HCLTech, in charge of the Dynamics 365 CE and Power Platform pre-sales team in the EMEA and APAC regions. Nicolás also leads a number of community initiatives within Power 365 Initiatives.
Read more
See other products by Nicolás Andrés Fernández
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