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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE 2. Implementation Methodology FREE CHAPTER 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Summary

In this chapter, we learned about Dynamics 365 and Dynamics 365 CE. We discussed the various apps that are available under the Dynamics 365 Hub. We also learned about the different ways we can deploy Dynamics 365 CE applications, along with the available client options that can be used to access Dynamics 365 CE. Finally, we discussed the different subscription options that are available in Dynamics 365 for customers and learned how to set up a 30-day trial.

In the next chapter, we are going to discuss project management and different methodologies that can be used for better project management. Then, we will discuss the methodologies that are used the most when implementing Dynamics 365 CE.

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