Assigning a phone number to a resource account
As we mentioned earlier in this chapter, there are several types of numbers you can order via the Teams admin center. In addition to users (subscribers), there are service types, including call queues and auto attendants. We'll take a closer look at these non-user number types in this section (not including conference bridges since they were covered in Chapter 11, Managing Meeting Experiences).
As a reminder, you can order Toll (user pays for the call via their phone plan) or Toll Free (you prepay for usage) service numbers. We'll specifically focus on call queues and auto attendants:
- Call queue (Toll): Used on resource accounts for call queues. Requires a Business Voice subscription.
- Call queue (Toll Free): Used on resource accounts for call queues. Requires a Business Voice subscription.
- Auto attendant (Toll): Assigned to a resource account. Requires a Business Voice subscription.
- Auto attendant (Toll...