BRM technology considerations
BRM is far more about relationships than it is about technology. That said, it is the other capabilities and their respective use of technology that support the BRM capability and BRM role. For example, and as previously discussed in this chapter, the need for the BRM to have access to the service catalog and the BRM roles to have access to business partner-specific SLA is paramount to a BRM role’s ability to carry out its responsibilities. Both the IT service catalog and SLA performance metrics likely reside on technologies managed by those other capabilities.
BRM does conduct, as earlier discussed, assessments to better understand the various aspects of the capability. Many of these assessments are conducted through the use of templates used as part of interviews and scoring aspects. These templates are more technology-specific to the BRM arena. Tools or technology used for this purpose tend to be simpler in nature.
Customer relationship...
