Adding resources

Now that we have mapped students, teachers, and parents, the next step is to identify the possible mappings for classrooms, books, and so on. Dynamics CRM provides an out-of-box feature of Service Management, which can be easily customized to add the resources required in any typical school:

1. Navigate to Settings | Service Management | Service Scheduling | Facilities/Equipment:

Service Management

2. Now, click on the Facilities/Equipment link. On doing so, you will be redirected to the Facilities/Equipment view:

Facilities/Equipment

3. Now, add the appropriate Facilities/Equipment requirements for the daily functioning of the institute:

Sample Facilities/Equipment's

This way, we can map all the required equipment, such as classrooms, blackboards, labs, presenters, and so on, to facilities in Dynamics CRM 2016.

For mapping the books available in a library, depending on the attributes required, we can either go for a custom entity, or we can just reuse the same Facility/Equipment entity...