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Salesforce CRM - The Definitive Admin Handbook

You're reading from   Salesforce CRM - The Definitive Admin Handbook A Deep-dive into the working of Salesforce CRM

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Product type Paperback
Published in Dec 2016
Publisher Packt
ISBN-13 9781786468963
Length 644 pages
Edition 4th Edition
Concepts
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Author (1):
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Paul Goodey Paul Goodey
Author Profile Icon Paul Goodey
Paul Goodey
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Toc

Table of Contents (12) Chapters Close

Preface 1. Setting up Salesforce CRM and the Company Profile 2. Managing Users and Controlling System Access FREE CHAPTER 3. Configuring Objects and Apps 4. Securing Access to Data and Data Validation 5. Managing Data in Salesforce CRM 6. Generating Data Analytics with Reports and Dashboards 7. Implementing Business Processes in Salesforce CRM 8. Introducing Sales Cloud, Service Cloud, and the Collaborative Features of Salesforce CRM 9. Extending and Enhancing Salesforce CRM 10. Administrating the Mobile Features of Salesforce CRM 11. Studying for the Certified Administrator Exam

Salesforce Chatter

Salesforce Chatter is an enterprise social networking application that helps users connect with people and share business information. It can be accessed from the App Menu at the top-right corner of the Salesforce CRM screen. Chatter feeds can also be accessed from within the Salesforce CRM record pages. All users with a Salesforce license have access to Chatter, and you can also create new users that do not have Salesforce licenses but wish to have access to Chatter. These user licenses can access Chatter users, profiles, groups, and files. However, they cannot access any Salesforce object data.

Chatter Only user licenses can be created for users within your company, known as Chatter Free, as well as for employees not in your organization, such as customers, known as Chatter External. These are shown in the following screenshot.

Salesforce Chatter

A further Chatter license (not shown in the previous screenshot of User License selection) is the Chatter Only license. This license is also...

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