Deploying Connect

Now is when the real work starts:

1. The first thing you need to do is log on to your AWS account using the management role that we just discussed. How you access this role will depend on the authentication mode you are using, such as SAML. Once you are logged on with that role, you will need to find the Amazon Connect service. Connect is located under the Customer Engagement heading. It will appear as in Figure 5.1:

   Figure 5.1 – Amazon service menu

2. Once you click on Amazon Connect, you will be greeted with the Connect service welcome page as shown in Figure 5.2. Here you will want to click on Get started. If you don't see Get started, don't worry; this just means that someone has accessed or created a Connect instance before you got here. If this is the case, you will instead see a list of deployed Connect instances:

   Figure 5.2 – Getting started

3. When you click on Get started, you will be prompted for the authentication method you...