Editing issue fields
In the majority of your automation rules, you will be editing information in issues. In this section, we are going to cover some of the more common actions you will need to understand when creating your rules, including assignments, commenting on issues, linking issues to other issues and, of course, editing fields within issues.
Assigning issues
One of the more tedious tasks usually encountered in Jira is having team members track a queue of unassigned issues and take ownership of these issues. The other common approach is to have someone such as a team lead go through these issues and apportion them off to members of the team based on certain criteria.
We can instead use automation to handle these tasks for us, and the following list is a few of the capabilities we have at our disposal when it comes to assigning issues:
- Assigning based on current workload
- Assigning in a round-robin fashion
- Assigning to a previous assignee or commenter...
