Chapter 13 – Managing Phone System for Microsoft Teams

1. A. True

Explanation: Auto attendants' settings include a place to type a message rather than upload a recording. This typed text is then read aloud.

Reference: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant#call-flow

2. B, D, and E. You'll create a call queue assigned to a resource account and assign a service number to it.

Explanation: All three (call queues assigned to a resource account with a service number) are required to solve the scenario.

Reference: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

3. B. Call park policy

Explanation: Call parking is a process of placing a call on hold so that it can be transferred to other users.

Reference: https://docs.microsoft.com/en-us/microsoftteams/call-park-and-retrieve

4. C. Calling policy

Explanation: Calling policies can include...