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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE 2. Implementation Methodology FREE CHAPTER 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Fit-Gap analysis for Dynamics 365 CE

While implementing Dynamics 365 CE, Fit-Gap analysis is done at various levels. In each level, we compare the features to see if it fits best with the Dynamics 365 CE functionality or not. If Dynamics 365 CE does not fit into the requirement, proper estimation is provided for the customization and development that we need to do to fill the gap. The following is a sample Fit-Gap analysis sheet prepared for the HIMBAP Auto Service Center. You can see how requirements are mapped with different Dynamics 365 CE categories:

Let's discuss in detail the list of activities performed for Fit-Gap analysis.

Out-of-the-box features – Fit-Gap analysis

In this activity, all the requirements...

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