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The Salesforce Business Analyst Handbook

You're reading from   The Salesforce Business Analyst Handbook Proven business analysis techniques and processes for a superior user experience and adoption

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Product type Paperback
Published in Nov 2022
Publisher Packt
ISBN-13 9781801813426
Length 232 pages
Edition 1st Edition
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Author (1):
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Srini Munagavalasa Srini Munagavalasa
Author Profile Icon Srini Munagavalasa
Srini Munagavalasa
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Table of Contents (21) Chapters Close

Preface 1. Part 1: Planning and Analysis – BRD/Prioritized Product Backlog
2. Chapter 1: Identifying Requirements FREE CHAPTER 3. Chapter 2: Elicitation and Document Requirements 4. Chapter 3: Prioritizing Requirements 5. Chapter 4: Process Flows – “As-Is” versus “To-Be” 6. Chapter 5: Business Requirements Document 7. Part 2: Design, Development, and Testing – Iterative Cycles with Prototypes and Conference Room Pilots
8. Chapter 6: Solution Design and Functional Document 9. Chapter 7: Demonstrate Functionality Using Prototypes 10. Chapter 8: Exploring Conference Room Pilots 11. Chapter 9: Technical and Quality Testing 12. Chapter 10: Requirements Traceability Matrix 13. Part 3: End User Testing, Communication, Training, and Support
14. Chapter 11: User Acceptance Testing 15. Chapter 12: Communication and Knowledge Management 16. Chapter 13: End User Training 17. Chapter 14: Post Go-Live Support / User Forums 18. Assessments 19. Index 20. Other Books You May Enjoy

Reviewing the benefits of CRPs

A well-oiled CRP planned and managed efficiently and effectively will provide many benefits. Let us list some of them here:

  • Provides transparency and a common understanding of business needs, the designed solution, the product built, and the final product.
  • It is a platform for effective collaboration and idea generation. Effective CRPs facilitated efficiently will let the team interact naturally, allows them to contribute, and creates the most productive outcome.
  • Multiple dedicated in-person sessions away from regular work will help create bonds with different team members and enable team members to learn from others. For example, the opportunity/quote management team can learn how the contract team operates and will have an opportunity to understand their business processes and procedures. Similarly, the contract team can learn from the quote team. This helps them empathize with others’ work by understanding the intricacies (procedures...
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