Process terms and definitions

There are a number of key terms related to change management, including change, change model, standard change, normal change, emergency change, and closure code. In this section, you will learn the definitions of these terms.

Change

Change is defined as the addition, modification, or removal of anything that could directly or indirectly impact a CI or service. It could be a change to a server or network component. It could be a change to an application. It could be the introduction of a new or significantly changed service. The change must be documented so that there is clear evidence of what occurred, why it was necessary, and potentially, what could be done to recover from the change if it fails. There are three types of change defined as best practices, including standard, normal, and emergency. There have been other types defined in some guidance, but these three are adequate for any change scenario. These three will be defined in more detail...